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Calls for Service Response Times

On January 29, 2019 the Records Unit completed a study of response times to Level 1 and Level 2 priority calls for service by Deschutes County Sheriff’s Office (DCSO) deputies. The data evaluated was compiled by the Deschutes County Dispatch Center’s CAD program.

In reviewing the data, there were anomalies in response times noted. For example, Search and Rescue/Special Services calls for service often result in lengthy response times due to remote locations and difficult terrain. Additionally, calls can be suspended to allow a deputy to respond to a higher priority call, resulting in substantially longer response times. The tables shown only represent those calls for service responded to by deputies of the patrol division and significant anomalies were removed from the averages.

Overall, the 2018 county-wide response to Level 2 calls was unchanged from the same time period in 2016.  The county-wide response to Level 1 calls in 2018 decreased by 1 minute compared to the same time period in 2016.

Priority 1 Calls (Immediate Threat to Life)

Description: Level 1 calls are in-progress incidents that convey an imminent threat to life, or in which there is a reason to believe that a continuing serious threat to life exists.

Priority 2 Calls (Immediate Threat to Property or Possible Threat to Life)

Description: Level 2 calls are calls of an emergency nature where continuing criminal activity is present (actively in progress) and there is substantial risk of major property damage or loss. Level 2 calls also include calls of the possible threat to life, i.e.: physical/verbal domestics in progress, or heated verbal disputes of any type.

2018: January to June

District

Average Response Level 2
 

Average Response Level 1

Bend

12 Minutes

9 Minutes

Redmond

12 Minutes

9 Minutes

La Pine

10 Minutes

8 Minutes

Sisters

10 Minutes

5 Minutes

Averages

11 Minutes County-wide

8 Minutes County-wide

Total Calls

​470 Calls County-wide

​42 Calls County-wide

 

2016: January to June

District

Average Response Level 2
 

Average Response Level 1

Bend

12 Minutes

9 Minutes

Redmond

11 Minutes

8 Minutes

La Pine

9 Minutes

8 Minutes

Sisters

11 Minutes

11 Minutes

Averages

11 Minutes County-wide

9 Minutes County-wide

Total Calls

386 Calls County-wide

99 Calls County-wide

 

2015

District

Average Response Level 2
 

Average Response Level 1

Bend

13 Minutes

9 Minutes

Redmond

12 Minutes

11 Minutes

La Pine

9 Minutes

8 Minutes

Sisters

10 Minutes

9 Minutes

Averages

11 Minutes County-wide

9.25 Minutes County-wide

Total Calls

915 Calls County-wide

222 Calls County-wide

 

2013/2014

District

Average Response Level 2
 

Average Response Level 1

Bend

13 Minutes

14 Minutes

Redmond

11 Minutes

9 Minutes

La Pine

10 Minutes

8 Minutes

Sisters

9 Minutes

9 Minutes

Averages

11 Minutes County-wide

10 Minutes County-wide

Total Calls

1757 Calls County-wide

328 Calls County-wide

Deschutes County Sheriff 2016

Adult Jail

(541) 388-6661

Main Office

63333 West Hwy 20
Bend, OR. 97703

(541) 388-6655
(541) 693-6911 (Non-emergency after hours)

Monday - Friday 8-5pm

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